Privacy Policy
Legal Placement: This link must be placed conspicuously on your homepage (typically the footer) and labeled exactly “Privacy Policy”.
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Privacy Policy for Open Heart Cookie Company
Last Updated: June 20, 2026
Open Heart Cookie Company (“we,” “us,” or “our”) operates the website [Insert URL] (the “Site”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site and purchase our cookies, in compliance with the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
When you interact with our website or place an order, we collect:
*Identifiers:** Your name, shipping address, billing address, email address, and phone number.
Commercial Information:** Records of products purchased, total order amounts, and payment history (processed securely via our third-party payment gateways; we do not store raw credit card details).
Internet Activity:** IP addresses, browser types, and your interactions with our website via essential cookies used to maintain your shopping cart.
2. How We Use Your Information
We use your data solely to fulfill your orders, process payments, ship delicious cookies to your door, provide customer support, and comply with state tax requirements.
3. Sharing Your Information
We do not sell your personal data. We only share information with trusted third-party service providers necessary to operate our business:
Payment Processors:** To securely process your credit card transactions.
*Shipping Carriers:** To deliver your orders to your designated address.
Website Analytics:** To optimize our website performance.
4. Your California Privacy Rights
As a California resident, you have the right to:
Request Access:** Know what personal data we have collected about you.
Request Deletion:** Ask us to delete the personal information we have collected.
Opt-Out Preference Signals:** Our website honors Global Privacy Control (GPC) or “Opt-Out Preference Signals” (OOPS) sent by your browser settings.
To exercise any of these rights, please contact us at [Insert Email Address]. We will not discriminate or retaliate against you for exercising your privacy rights.
Refund & Return Policy
Legal Placement: California law dictates that if you do not offer full refunds for returns, your policy must be conspicuously posted, or consumers may return goods for a full refund within 30 days. Because you sell baked goods, a specific policy is vital.
Refund and Return Policy
Last Updated: June 20, 2026
At Open Heart Cookie Company, we bake every batch with love and want you to be completely delighted with your order. Because our cookies are baked-to-order, perishable food items, we have established the following return policy:
1. All Sales Are Final
Due to the perishable nature of food items, we cannot accept physical returns of cookies. Once an order has been shipped, it cannot be returned, exchanged, or refunded except under the specific circumstances outlined below.
2. Damaged or Incorrect Orders
If you receive an incorrect order, or if your cookies arrive severely damaged due to a packaging defect, please notify us within twenty-four (24) hours of delivery.
To be eligible for a replacement or store credit, you must email a digital photograph of the damaged product and packaging, along with your order number, to [Insert Email Address].
We will review your claim promptly and, if validated, issue a replacement shipment or store credit.
Cancellations
Order cancellations or modifications must be requested at least forty-eight (48) hours before your scheduled bake/ship date. Once our team begins prepping your ingredients, the order cannot be canceled.
Accessibility Statement
Legal Placement: Link in the footer. California businesses face frequent lawsuits regarding website accessibility. This notice states your intent to comply with the Web Content Accessibility Guidelines (WCAG).
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# Accessibility Statement
Last Updated: June 20, 2026
Open Heart Cookie Company is committed to ensuring digital accessibility for individuals with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards to ensure our online cookie storefront is usable by all.
Conformance Status
We strive to conform our website to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our development process includes optimizing text contrast, adding descriptive alt-text to images of our cookies, and ensuring keyboard-friendly navigation.
Feedback & Accessibility Support
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have difficulty placing an order due to a disability, please contact us immediately so we can assist you:
info@openheartcookies.com
833 28-HEART
We will work with you to provide the information or complete the transaction through an alternate communication channel that is accessible to you.